I can’t be the only person who finds self-checkouts intimidating.
It’s not just the hectoring tone of voice -every store that has these uses a radically different interface. All of them are confusing and ugly with no sense of process built in (Look at all the green boxes in the photo). Frequently, they require interventions by the few human store staff left, just to correct the inevitable errors.
Assuming that retail chains have invested such huge sums that these systems can’t be fixed or scrapped, today’s invention is a simple online training simulator.
Each different type of machine in use could be selected by a customer in advance of going to a particular store. The website would reproduce all the ridiculous interactive elements -including the noises.
This would make mildly Aspergers people like me, who get overwhelmed by the horrible, illogical detail, slightly better prepared.
